If a client does not give at least 24
hour notice of their time of their
appointment, full charge of their
massage will be owed even if a client
You can cancel by text, even if late at night.
Clients will not be charged if they
rebook in, in the same week.
If a client is on a monthly offer or a
regular and cancels without
rebooking, they will lose their
discount for further treatments.
If you have booked a holiday on the day or week of your appointment, a weeks notice is required to re-schedule your appointment before or after to keep discount and to enable us to book another client in that available slot.
Healing Energy Massage values their
time and professionalism and values
all customers, so please value ours.